Frequently Asked Questions

What Is VoIP?

VoIP is the acronym for Voice over Internet Protocol. It is the general term used to describe the technology of transmitting and delivering voice communications over the Internet.

What is SIP – Session Initiation Protocol?

SIP (Session Initiation Protocol) is a signalling protocol used to establish a “session” between 2 or more participants, modify that session, and eventually terminate that session. It has found its MAJOR use in the world of IP Telephony. The fact that SIP is an open standard has sparked enormous interest in the telephony market, and manufacturers shipping SIP-based phones have seen tremendous growth in this sector.

What are SIP trunks?

SIP trunks are telephone line trunks delivered over IP using the SIP protocol. Using this standard protocol, telecom service (VoIP) providers connect one or more channels to the customer’s PBX. Phone numbers and DIDs are linked to the SIP trunk. In many cases numbers can be ported to the SIP trunk

What is an Auto-Attendant?

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist. 

For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant. 

If a user is not available, the digital receptionist directs callers to the appropriate voicemail of the user to leave a message.

Can I keep my current numbers if I switch to Maxxvox?

In most cases, yes, Maxxvox supports Local Number Portability (LNP).  A Maxxvox sales associate can determine whether specific numbers are portable.

What is Hosted PBX?

Our Hosted PBX otherwise known as Private Branch Exchange service, offers VoIP-enabled business voice service that provides you with a complete telephone service for your business—without requiring you to install and manage complicated, expensive equipment.

What is MaxxFAX?

MaxxFAX refers to the process of sending and receiving faxes via a VoIP network. Taking the unreliability of faxing out of the equation and revolutionized the transmission of information through faxes, now, faxes can be sent from fax machine to fax machine, fax machine to email, or vice versa. This allows the smooth transition between technologies, as old numbers and communication methods can be kept while eliminating unnecessary overhead costs and paper consumption from printing.

What is UCaaS?

Unified Communications as a Service is essentially a cloud computing service that allows for enterprise-level communications. Instead of having your own costly communications infrastructure. This more economical approach allows your business to have individual phone lines to each employee without the excess cost through IP technologies.

What is Voicemail to Email?

 Your voicemail messages left on your phone can be delivered to multiple email addresses. The Maxxvox Phone System converts voicemails into .wav audio files and sends them directly to you! This ensures that you are always reachable when away from your desk.

What is Visual Voicemail?

This allows you to access and listen to your voicemail with the use of an interface that presents a list of messages for playback, as opposed to the sequential listening required using traditional voicemail services.

What is DID – Direct Inward Dialing?

DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone line, for each, to connect to the PBX. This way, telephony traffic can be split up and managed more easily.